At Your Comfort, we take great pride in the quality of our products. Please read our return and refund policy carefully before making a purchase.
Return Eligibility
- Returns are accepted only within 24 hours of delivery.
- Only damaged or defective products are eligible for return.
- Items that are unused, unwashed, and in their original packaging will be considered for return.
- Returns requested after 24 hours of delivery will not be accepted under any circumstances.
How to Raise a Return Request
To raise a valid return request, you must provide the following proof:
- Unboxing Video: A clear video of the package being opened at the time of delivery is mandatory. This video must show the sealed package and the damaged product inside.
- Photo Proof: Clear photographs of the damaged product from multiple angles.
Without a valid unboxing/delivery video and photo proof, your return request will not be processed.
How to Submit a Return Request
Please contact us within 24 hours of receiving your order with the following details:
- Your Order ID
- Unboxing video clearly showing the damage
- Photos of the damaged item
You can reach us via our Contact Us page.
Refund Process
- Once your return request is reviewed and approved, a refund will be initiated.
- Refunds will be processed to your original payment method within 5–7 business days.
- For Cash on Delivery (COD) orders, refunds will be issued via bank transfer. Please share your bank details at the time of the return request.
Non-Returnable Items
- Products returned without prior approval.
- Items returned after 24 hours of delivery.
- Products without an unboxing/delivery video as proof.
- Items that show signs of use, washing, or alteration.
Important Note
We strongly recommend recording an unboxing video for every order you receive. This protects you in case the product arrives damaged and ensures a smooth return process.
For any queries, feel free to reach out to our support team. We're here to help!